To all our valued Water and Sewer customers in the City of Benton:
The City of Benton is in the middle of the process of changing out the meter reading system. This has resulted in some routes being estimated and some routes have more days than usual on their bill. This will be solved once all of the meters have been changed.
With any change, issues pop up. We currently are having some issues between the reading system and the billing system on a few accounts, as some of our customers have unfortunately experienced. PLEASE DO NOT PANIC! Please give us a call and let us know if you have any issues and we will work through them together.
Our Billing Clerk is working diligently to get the issues resolved as quick as possible. The City of Benton appreciates our customers and your understanding during this time of transition from our old system to the new. We believe this is going to be a positive move for the citizens as well as the city.
Again, thank you for your patience and understanding.